Refunds & After-Sales
AREVONNE provides after-sales support for eligible order problems. Please read the conditions below before ordering.
7-Day After-Sales Support
If a delivered item arrives damaged, defective, incorrect, materially different from its description, or an item is missing from your order, please contact us within 7 days from the recorded delivery date.
Lost-in-transit claims can still be reviewed even when no delivery has occurred.
What to Include
Please provide your order number, the email address used for the order, a clear description of the issue, and photographs or video when applicable. We may request additional information reasonably needed to review the claim.
Possible Resolutions
For an approved claim, the resolution may include a full or partial refund, a replacement, or another mutually agreed solution depending on the circumstances.
Change of Mind & Sizing
Unless required by applicable law, we do not offer returns or refunds solely because you changed your mind, no longer want the item, prefer another color, or ordered the wrong size after receiving the item ordered.
Sizing can vary by style. Please review the measurements and product information before placing your order. A correctly supplied size is not generally considered defective solely because the fit is not as expected, unless the item's actual measurements materially differ from the information provided.
Before Sending Anything Back
Do not send products to an address without first contacting us and receiving instructions. For many approved damaged, defective, incorrect, or materially misrepresented item claims, a return may not be required.