Refund policy
REFUND & AFTER-SALES POLICY
Last Updated: August 27, 2026
At AREVONNE, we want customers to receive the products they ordered in acceptable condition.
This policy explains when refunds or replacements may be available and how to contact us if there is a problem with your order.
1. 7-Day After-Sales Support
For issues involving an item that has been delivered, please contact us within 7 days from the recorded delivery date.
Eligible issues may include:
- the item arrived damaged;
- the item arrived defective;
- you received the wrong item;
- the item received is significantly different from the product ordered or materially different from its description; or
- an item is missing from your order.
Claims submitted outside the 7-day period may not be eligible unless otherwise required by applicable law.
2. Lost Packages
If your package appears to be lost in transit and has not been delivered, please contact us.
Lost-in-transit claims are not subject to the 7-day-after-delivery requirement because no delivery has occurred.
We may review available carrier tracking information before approving a claim.
Where appropriate, we may offer a replacement or refund for a confirmed lost shipment.
3. How to Submit a Claim
Please email us at:
Include:
- your order number;
- the email address used to place your order;
- a description of the issue; and
- clear photographs or video showing the problem where applicable.
For damaged, defective, incorrect, or materially misrepresented items, photographic or video evidence may be required so that we can properly review the claim.
4. Claim Review
Once we receive the required information, we will review your claim.
We may request additional information where reasonably necessary to confirm the issue.
Approval is not automatic merely because a claim has been submitted.
However, claims will not be unreasonably denied where the evidence shows that the order qualifies under this policy.
5. Available Resolutions
For an approved claim, depending on the circumstances, we may offer:
- a full or partial refund;
- a replacement item; or
- another mutually agreed resolution.
Where a full refund is approved, it will normally be issued to the original payment method.
6. Refund Processing Time
Once AREVONNE issues an approved refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
We do not control processing times after the refund has been submitted to the payment provider.
7. Returns for Approved Claims
For most approved damaged, defective, incorrect, or materially misrepresented product claims, we generally do not require the customer to return the original item unless we specifically instruct otherwise.
If we require a return as part of an approved claim, we will provide appropriate instructions.
Do not send products to any address without first contacting us and receiving instructions.
8. Change of Mind
Unless otherwise required by applicable law, AREVONNE does not offer refunds or returns solely because:
- you changed your mind;
- you no longer want the item;
- the item does not suit your personal preference; or
- you ordered the wrong color or size despite receiving the item ordered.
Please review product descriptions, measurements, available colors, and size information carefully before ordering.
9. Sizing
Sizing may vary by style.
Customers should review the measurements listed on the product page before completing an order.
A product is generally not considered defective solely because a correctly supplied size does not fit as expected.
This does not apply where the actual product measurements materially differ from the measurements or size information provided on the product page.
10. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us as soon as possible.
If the order has not yet entered fulfillment, we will make reasonable efforts to update the address.
We cannot guarantee changes once an order has been processed or shipped.
Unless otherwise required by law, we are not responsible for non-delivery caused solely by an incorrect or incomplete address entered by the customer.
11. Delivered but Not Received
If carrier tracking shows that a package was delivered but you cannot locate it, please first:
- check the delivery location;
- check with members of your household;
- check with neighbors or building management where appropriate; and
- review any carrier delivery notice.
Then contact us promptly if the package still cannot be located.
We will review the available tracking and shipment information and assist where reasonably possible.
A carrier delivery scan does not automatically determine the outcome of every claim; cases will be reviewed based on the available circumstances.
12. Order Cancellation
If you wish to cancel an order, contact us as quickly as possible.
We may be able to cancel an order before fulfillment begins.
Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.
13. Wrong or Missing Items
If you receive the wrong item or part of your order is missing, contact us within 7 days of delivery.
Please include your order number and clear photographs of the package and items received where applicable.
Once verified, we will provide an appropriate resolution.
14. Abuse and Fraudulent Claims
We reserve the right to reject claims involving fraudulent activity, intentionally altered products, falsified evidence, repeated policy abuse, or other misuse.
This provision does not affect legitimate rights available to customers under applicable law.
15. Consumer Rights
This policy is intended to describe AREVONNE’s standard after-sales procedures.
Nothing in this policy limits statutory consumer rights that cannot legally be waived or excluded under applicable law.
16. Contact Us
For refund and after-sales questions, contact:
AREVONNE
Email: wangqiyue26@gmail.com